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Terms & Conditions

'We', 'us' and 'the Owners’ refers to Thornythwaite Farm. 'The Hirer’ refers to the guest making the booking.

By making a booking, you agree that you are over 18 years of age and where there may be age restrictions in place and you agree to our Privacy Policy and the following Booking Terms and Conditions:

1. Arrival and Departure Times
Earliest check in is 4:00 pm and latest check in is 8.00pm on the day of arrival. We kindly ask that you check out by 10.00am on the day of departure.

We may be able to offer some flexibility to these times nearer the time of your booking if you contact us, but this must be arranged beforehand.

2. Minimum stay / Check-In days are as follows:
Short breaks: 3 Nights Weekend (Friday to Monday) | 4 Nights Midweek (Monday to Friday)
Weeks: 7 Nights Week Stay (Friday or Monday Check-in)

3. Bookings and Payment
Our online booking system enables guests to make bookings 24 hours a day – the booking system will guide you through the booking process and send you an email confirming your booking with payment details. This is an automated system and does not constitute acceptance by us – if for any reason we are unable to accept your booking we will contact you within 24 hours.

A Booking is confirmed on receipt of the Deposit for all bookings with check in dates of more than 6 weeks away. For all bookings that have a check in date of 6 weeks or less, payment for the booking will be required in full (payment to be made online at the time of booking).

Phone or email enquiries will be dealt with in the order they are received but please be aware that we will only reserve your selected dates for 5 days without receipt of the suitable payment. If payment is not made within 5 days your booking will be cancelled. Therefore, if possible, we do recommend that you book using the online booking system.

Payments can be made via card, BACS or cheque.

Where a deposit has been paid, full balance payment must be received 6 weeks in advance of your check in date.

Non-payment of the balance on or before the due date shall be construed as a cancellation by the Hirer.

3. The Hirer’s Obligation
The Hirer agrees:

To pay for any breakages, losses or damage to the property. To take all reasonable and proper care of the property and leave it in a clean and tidy condition at the end of the tenancy. Particular attention must be given to the kitchen, ensuring that all equipment and utensils are left clean and tidy. The Hirer is responsible for any additional cleaning costs incurred as a result of not leaving it clean.

To permit us reasonable access to the property to carry out any urgent maintenance. We recognise that spillages and accidents are a part of life. Please let us know if there are any accidents or spillages which may cause staining or damage to the property or furnishings so that we can sort out the issue as soon as possible.

Not to sublet or share the property except with persons nominated when booking. The maximum number of persons allowed at the property is clearly stated and must not be exceeded. (We reserve the right to terminate the hire without notice and without refund in case of a breach of this condition).

4. Cancellation
We recommend that you take out cancellation cover insurance for all members of your party. If you wish to cancel the booking please advise us immediately by email. Upon notification we will do our best to obtain a replacement booking.

If a replacement booking is obtained, we will then refund to you any monies paid less any difference in booking fee plus a £30.00 administration fee.

If we are unable to re-let then we shall be entitled to retain all payments already made.

Transfer booking – if you wish you can transfer your balance to a new booking if you cancel your booking at least 6 weeks prior to your holiday and re-book before your original holiday start date.

Covid-specific
As the Covid situation is currently changing on a regular basis it is difficult to specify terms that will cover every situation. We will do our best to work with you to reach an equitable outcome dependent upon the restrictions and guidelines in place at that time.

Where any Covid restrictions prevent your stay you will be able to transfer your booking (and receive any difference in booking fee) or have a full refund.

If overnight stays are permitted in the Lake District but you need to cancel your stay for Covid related reasons (including shielding, infection, local/regional restrictions) we will request copies of documentary evidence of the reason for cancellation.

5. Non-Availability of Property
If, for any reason beyond our control, the property is not available on the date booked, all rent paid in advance will be refunded in full. The Hirer shall have no further claims against Thornythwaite Farm.

6. Privacy and noise
The three cottages sit around a common yard and all guests are asked to respect one another and to keep noise and disturbance, both inside and outside, to a reasonable level, with no outside noise after 10pm.

7. Children
Children are very welcome at Thornythwaite Farm. We do ask you to be mindful of Point 8 below on safety.

8. Caring for Your Safety
Every reasonable effort has been made to indicate possible safety hazards in the property description. However, it is guests’ responsibility (particularly parents with young children) to inspect the property and grounds immediately on arrival and note any possible hazards. Check the layout of the property so that in an emergency you can get out quickly and easily. Please read and respect any warning/hazard/restriction notices that we have placed in the property and around the land.

9. Dogs
We do not accept dogs.

10. Smoking
Smoking is NOT allowed in or immediately outside any of the cottages including any of the outside sitting areas. Any cigarette ends must be disposed of in a bin.

11. Bed Linen
All bed linen is provided with the exception of cot linen, and beds are fully made up and ready for your arrival. Beds must be stripped prior to departure leaving mattress and pillow case protectors on.

Hand towels, and tea towels are also provided.

Where bedrooms are specified as a double/twin, please advise us when booking what arrangements you would like the beds made up in.

12. Parking
A maximum of 2 car parking spaces are provided for each cottage. If you require more parking spaces you must enquire and agree this with us beforehand so that we can make provision for this elsewhere on the property.

13. Group Bookings
Group bookings and bookings for running courses on site are welcome (and we can advise on other local accommodation) but must be agreed with us at booking, and include an agreement on numbers of people, cars and access to the site in writing.

Bookings for a single sex group (for example, a stag or hen party) should check with the Owners beforehand. In event that we do not accept this type of Booking then it is with regret, that the Booking may be cancelled and cancellation fees may apply. It is the Guest’s responsibility to enquire beforehand to make sure that this type of booking is permitted.

14. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy the property. We reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive any refund.

15. Complaints
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint we are keen that remedial action is taken as soon as possible. It is essential that you contact us immediately if any problem arises so that it can be speedily resolved. We hope that discussion with us whilst you are in residence will rectify any shortcomings straight away. If after this you feel that the complaint still remains unresolved please notify us in writing, within 7 days of returning from your holiday. Please help us to help you by following this procedure which is designed to effect the speediest possible investigation and rectification of complaints. We cannot subsequently consider any complaints or enter into any correspondence about them unless this procedure has been followed.

16. Pricing
The Owners reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.

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